Shipping and Return Policy
Shipping Policy
1. Shipping Methods and Times:
– We offer standard shipping for all orders.
– Orders are typically processed and shipped within 1-2 business days from the date of purchase.
– Delivery times vary depending on your location, but generally range from 3 to 7 business days within the continental United States. International shipping times may vary.
2. Shipping Rates:
– Shipping rates are calculated based on the weight of the order and the destination address.
– We offer free shipping on orders above a certain threshold, which may vary depending on promotional offers.
3. Order Tracking:
– Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the status of your delivery.
4. Shipping Restrictions:
– We currently only ship to addresses within the United States and select international locations. Please contact customer support for inquiries about international shipping.
5. Shipping Partners:
– We partner with trusted shipping carriers to ensure reliable and timely delivery of your orders.
Return Policy:
1. Eligibility for Returns:
– Books may be returned within 30 days of the delivery date for a refund or exchange, provided they are in unused and resalable condition.
2. Initiating a Return:
– To initiate a return, please contact our customer service team to obtain a return authorization and instructions on how to proceed.
3. Return Shipping:
– Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
4. Refund Processing:
– Once we receive the returned item(s) and verify their condition, refunds will be processed within 3-5 business days.
– Refunds will be issued to the original form of payment used for the purchase.
5. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as soon as possible, and we may cover the return shipping costs in such cases.
6. Non-Returnable Items:
– We do not accept returns on digital downloads or items that have been personalized or customized unless they are defective or damaged upon arrival.
7. Exchanges:
– If you wish to exchange an item for a different one, please contact our customer service team to arrange for the exchange. Additional shipping charges may apply.
Contact Information:
– For any inquiries regarding shipping or returns, please contact our customer service team.
Note: This shipping and return policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.